AmeriSys is a URAC accredited organization holding a certification in Core Standards and Workers' Comp Utilization Management. The AmeriSys Utilization Review department offers all 3 levels of Utilization Review; Prospective, Concurrent and Retrospective. The AmeriSys Medical Director and the physician advisors are readily available to opine on the different issues presented on all three levels.
AmeriSys has established and it is our intent to follow appropriate written policies when (i) the injured employee requests a second opinion, (ii) medical evaluation is questioned, or (iii) grievance report is filed.
In regards to Second Opinion, an employee may request a second opinion but it is no longer required by the Florida Statute to provide one, as is reflected in the AmeriSys policy and procedure.
When the medical evaluation and need for treatment is being questioned, the Utilization Management process is initiated. It is our intent to coordinate our efforts to work with the treating physician to provide the highest quality of care to the employee in the most cost effective manner. It is our goal to promptly and appropriately address and/or resolve concerns and complaints expressed by the injured workers and/or the treating physician. Customers are encouraged to communicate concerns or issues related to services provided by AmeriSys. We believe this will allow us to improve our services as well as improve communications with our customers.
This communication can be:
Internal procedures dicate immediate implementation of the Customer Concern process to assure full, proper & timely resolution.
